Case Study

Overview

One of the UK’s largest and busiest shopping centres, located in West London, required a reliable and accurate heat metering solution to monitor energy use across its extensive retail, hospitality, and common service areas. With a complex mix of tenants and infrastructure, the system needed to provide clear, tenant-level consumption data while integrating with the site's broader energy management systems.

Project Requirements

• Precision heat metering across multiple retail and commercial zones

• Meters suitable for retrofitting into busy plantrooms and riser cupboards  

• Communication-ready devices to support remote data collection

• Reliable, low-maintenance meters capable of long-term performance

• Scalable deployment across hundreds of units and shared spaces

DMS Solution

Heat Metering – Sontex

DMS supplied a wide range of high-performance Sontex heat meters, chosen for their precision, compact design, and proven reliability in demanding commercial environments. These meters were deployed throughout the retail centre to enable detailed monitoring of heating and energy distribution to both tenants and common areas.

Key features included:

• High-accuracy static measurement, even at low flow rates

• MID Class 2 compliance for billing-grade performance 

• Optional M-Bus and wireless communication modules

• Flexible installation for horizontal and vertical pipework

• Minimal maintenance and long operational lifespan

The meters were delivered pre-configured with communication options to ensure seamless integration with the site's building and energy management systems. 

Results

• Accurate allocation of heating costs between retail units and shared spaces

• Improved transparency for tenant billing and internal energy tracking

• Reduced administrative overhead with remote-ready metering

• Long-term energy data to support performance analysis and sustainability goals

Why DMS?

As the exclusive UK partner for Sontex, DMS delivers Swiss-engineered heat metering solutions trusted by major commercial and mixed-use developments across the UK. 

With over 25 years of experience, we offer technical expertise, full support, and tailored solutions for even the most complex infrastructure.

Planning a Retail Development or Upgrade?

📞 01773 534555
✉️ meters@dmsltd.com
🌐 www.dmsltd.com

DMS Metering Solutions X Sontex - Heat Metering with Swiss Precision.

Shop Sontex heat meters here: https://www.dmsltd.com/b_8_sontex